With a slew of captivating new tech devices struggling to compete with the huge price tags accompanying them, the market for renewed and refurbished phones has become the spot for consumers with a tight-budget to look forward to. For there lies a tiny glimmer of hope that one can own a good phone without shelling out a whole lot of money for it. However, what do renewed and refurbished phones actually mean? Let us find out.
And at the centre of the grey-market machine lie two phrases: renewed and refurbished. Chances are, you’ve heard and used these terms interchangeably, but there are actually slight differences, and that matters to people who buy used devices. In short, while both terms refer to used phones that have another life ahead of them, they each have a journey to rebirth and a readiness for a second owner.
In our minds, renewed phones look like second-hand phones. They look like devices that were taken out of their pristine boxes, but lightly used or, at worst, barely touched and returned not long after its purchase in the most faultless condition. Going back to the sales floor is a carefully designed process: inspection, cleaning, repair if necessary, to meet a standard of quality that looks as close as possible to that of brand-new devices.
Refurbished phones don’t have the same refurbished backstory as renewed ones. Coming back in to the factory from customers either due to defects or after being traded in by former owners, refurbished handsets, after diagnosis and repair of any issues, as well of cleaning up and new polish on the outside and the promise of a shiny new software load on the inside, get their potential for future customers renewed and more fully restored than renewals ever are.
If one looks a little further under the hood of such refurbished phones, there is a grading scale that deciphers the condition of the phone. From ‘A’ (excellent) to ‘D’ (poor) or ‘Good’ and ‘Fair’ specify what a buyer can expect in terms of cosmetics and function, determining what a phone is worth and who its buyer will be.
The packaging of a refurbished or reconditioned phone can vary significantly. It can range from original equipment manufacturers (OEMs) like Samsung or Apple putting the phone in a branded box, fully accessorised, with as much unboxing flair as any new device, to other third-party sellers using largely unadorned packaging that focuses on the device itself.
There are always plenty of places to find a secondhand phone, whether it be certified by Apple or Samsung themselves, or from a retailer such as Best Buy or Amazon Renewed. The latter guarantee items with a 90-day return policy, while the former involve a Geek Squad certification. There are so many venues to shop around to meet your preferences and budget.
And although the huge savings and environmental benefits make the concept attractive, buyers need to beware. Questions to ask before purchasing might include: Is the phone unlocked to any carrier? How much battery life is left? Is the phone covered by a warranty? Just as important as being able to afford it is finding a phone that fits your lifestyle and tech needs.
The road to phone ownership does not necessarily begin with a visit to the newest phone factory, for people looking for used smartphones, the renewed and refurbished category is a veritable blur of possibilities. With the quiet efforts of careful language and curated descriptions of these categories of ownership, it was possible to create the conditions for a global market that would afford individuals the opportunity to be environmentally responsible in their phone ownership. In the renewed or curated market, there’s a phone just waiting to be yours, in a pristine, never-old, and never-heard-of-before story waiting to begin.
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