In the streets of Phoenix, Arizona, the self-driving Waymo taxi took a wrong turn, crunching into a stationary telephone pole at an intersection. The driverless vehicle, trying to cross the busy intersection on its own, solo mission of picking up a passenger, clunked into the immovable object. No humans were hurt in this self-driving encounter, and no lives were lost. Though the almost-human-sized robotaxi suffered damage, human passengers were spared. The fender-bender in May shined a spotlight on the growing pains of Waymo, an autonomous car subsidiary of Alphabet, the parent company of GOOGLE. The right thing to do? Pull back Waymo’s 672 cars off the streets, and put the robocars on a recall.
Waymo issued its first voluntary recall, in what would be the second such action in less than six months, affirming a culture of safety. This was a tech recall with a human twist. Because it involved a software fix, engineers at Waymo’s headquarters made their way to each car to update them, a telling sign of Waymo’s commitment to safety over convenience. It was inconvenient, but it shows the difference between Waymo and much of the rest of the auto industry. As part of the Waymo driverless car programme in Phoenix, Arizona.
Just this January, a series of unusual engagement events between two Waymo taxis and a pickup truck in a no-human-casualty incident underscored how unsettled self-driving navigational behaviour might be. Immediate analysis of the event inspired a software update fine-tuning Waymo’s system. This preventative act reflected Waymo’s commitment to continue learning from its experience on the urban roadway.
Even as innovators make progress or take occasional steps back, regulatory agencies such as the US National Highway Traffic Safety Administration (NHTSA) are continually working to create a safety net around the growing industry of self-driving cars. Waymo’s willingness to share with the NHTSA 22 incidents they consider worrisome is one part of this continually evolving dialogue between innovators and regulators. It’s through this dialogue that policies can evolve and help to protect the technology’s users, as well as the unsuspecting public who also share the roads.
You can almost see Waymo’s path as a mere arc of a bigger story in which behemoths such as Amazon’s Zoox or Tesla, or even the great industrial leviathan Ford, are also pushing a million points of light through the darkness. There is NHTSA and its concerns over safety, which is another shared point on that diagram of human endeavour trying to protect itself from the reach of human ingenuity. The collective push, the stumbles, the triumphs is inching us toward the time when this gigantic technology, the name for the ways that a computer car determines its next steps using an array of sensors, cameras and radar, will master the art of transport that comes without human hands.
That road won’t be straightforward for Waymo – but under the scrutiny of both Google and all the other Big Tech-watchers, each benchmark and each junction feeds a bigger story of progress and safety, of repetition and newness, of the technical and the spiritual. Phoenix is a case in point: the incident was a bump in the road, yet it’s also a chance to pause, reflect and develop. And Waymo’s response indicates that it will do more than just drive the streets, it will pave the way.
Waymo’s development shows how Google – as a living organism – is not just the proprietor of autonomous technologies, it is how they grow. Waymo’s development happens to grow in the fertile soil of Google, which provides it with the optimal technology for autonomous driving: data and algorithms, Google’s Chuck, the experience of running Google search and its adjacent products, including machine learning; and a vision for a future that can improve human life with technology: ‘getting people from A to B safely, easily and quickly – and helping make our roads safer, while also giving people access to vehicles that are currently inaccessible’. In the big picture, Waymo develops for ‘everyone’. But in the immediate picture, it is annexed by Google. Every symbiotic trait displayed by Waymo finds its origin in Google’s organs. It is those organs that fuel the maturation of the autonomous technologies that Waymo will eventually deploy. The common thread of every partnership Google enters, the driving force behind every new initiative is the belief in the possibility of a future in which technology becomes a seamlessly interwoven fabric of human life.
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