Enforced by every tech enthusiast who insists that only by eking out even fractional incremental improvements can a new electronic epoch begin, APPLE sits at the centre of this story: a story that is both about innovation and slip-ups, and also has a lot to say about disclosure. When it came to light that APPLE made a last-minute change – quietly adding a seventh GPU core to the 10-core GPU in its new, much-anticipated M2 iPad Air – there were a flurry of ‘oohs’ and ‘aahs’ and speculations. So here’s a rundown of the what’s, the why’s and the tomfoolery, and what it suggests about how much APPLE pays attention to accuracy and performance.
The tale started after a few sharp-eyed tech fans noticed a change to APPLE’s website for its newest, fastest iPad Air: its M2 chip, which used to be advertised to have a 10-core GPU, now said it had a 9-core GPU. We’d heard from APPLE that this was a clarification, that nothing was really different. But, admittedly, what had been advertised at being a 10‑core GPU was now only a 9-core GPU – so that didn’t look good. APPLE had a response all ready, one that would reestablish its good name with consumers and shareholders.
The APPLE spokesperson reached out to [the journalist] with a statement: ‘We are updating Apple.com to reflect the correct core count for the M2 iPad Air. All the performance claims for M2 iPad Air are accurate and based on a 9-core GPU.
This easy concession does double duty: it corrects the factual inaccuracy and it indicates APPLE’s faith in the M2 iPad Air surviving even without one of the GPU cores they emphasised.
The level of transparency employed by APPLE in publicising the GPU difference – and indeed their pride in the figures – is a welcome relief from the often arcane and clandestine methods with which tech retraction and updates are made. By owning the change and sticking to the performance numbers, APPLE reassures us that it really is both a brand of technological fidelity and a brand of fidelity.
What APPLE is saying with this is that the M2 iPad Air will still be a flagship in the range, 50 percent faster than the M1-powered model, three years since the former’s release. This is an affirmation for anyone who purchased or plans to buy the product that it’s not only every bit as efficient as its predecessor, but actually more productive as well.
Also, APPLE, for the first time in one of its M2-powered products, is providing a 9-core GPU; APPLE’s hardware typically scales up from 8-core to 10-core configurations, without seeing or pricing any variant with 9-core configurations. Steve Jobs would have loved this.
The GPU core count story shows the delicate dance between tech companies and technophiles that comes when the company explains a problem in a way that might ease its worries, but will still never be the last word on the subject. It’s true, there’s just as much to be learned about the process that led to this gaffe as there was to be gained from APPLE’s explanation of it. Product development in the age of tech specs is a complex thing.
Before doing that, though, it helps to spend a couple of paragraphs explaining why APPLE’s strategy appears to make so much sense. At its heart, APPLE is a company that pushes the technological envelope. It wants its products to be the best they can be, but it also wants them to be things that people enjoy using. It wants them to be things that people aspire to. From the first Macintosh, through the iPod, to the iPhone that has come to infuse so many human lives, APPLE has always been a company with the gift – and the courage – to adjust its course.
The frankness and speed of APPLE’s response – along with the site’s transparent correction – demonstrate that APPLE is still striving to adhere to those ideals. It is true to its word to its consumers: if it says the M2 iPad Air meets, or surpasses, its performance specifications, it will do so – at least as far as it is able to.
In the end, while the M2 iPad Air’s GPU cores might have been mistaken, APPLE’s response shows that it is a company that is as honest and quality-focused as we would hope. As it continues to navigate the path into an uncertain future, APPLE shows that it is still a company committed to innovation, accuracy, and customer loyalty.
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