At a time when online platforms fight for our collective eyeballs, Netflix is leading the pack by rebooting their service in line with the current trends towards user-first design, and hence making the entire home-screen experience twice as enjoyable for those of us who just like to click those ‘play’ buttons. Sitting down with Netflix’s new UI TV app design feels more like an eye-opening moment than an aesthetic refresh, because its true value can be appreciated only after reviewing Netflix’s old interface, an experience we’re all familiar with.
The change is obvious. A vertical menu on the far-left of the page has been transformed into a glossy, flat, horizontal menu at the top of the app. It’s not only easier on the eye, but simpler to use. From that familiar launch pad, getting to your desired movie or show should feel as easy as finding your favourite armrest at home. This, at bottom, is all that ‘home’ is about: comfort and ease.
At the core of this makeover is a renewed commitment to letting the home tab be the place where people can personalise and discover: Netflix’s decision to provide more titles with text descriptions and video clips as you hover over inspires an anticipatory, pixel-deep click into its library. This intervention respects your time at home, and aims to make your selection experience more informed and intuitive.
This ambition to reduce clutter carried over to Netflix’s sweeping design update this spring. More than just a prettifying move, the service’s menu layers now have fewer options and less information stuffed into each tile. What Netflix’s senior director of product experience Pat Flemming refers to as ‘eye gymnastics’ has been decreased. Keeping you company at home evolves into a deeper understanding of what you might need.
How many times have you sat down to binge-watch a TV show on Netflix, only to realise most of what you’re watching was produced by the streaming giant itself? The strategy of promoting original content turned Netflix from a niche streaming service into a main producer of must-see movies and shows, all of which rely on an advertising strategy no different to what newspapers have been doing for years. The success of Netflix’s self-produced shows is exemplified these days by the likes of The Watchers and a trilogy of shows based on the Chinese sci-fi novel 3 Body Problem. Like the newspapers that started the trend of advertising, Netflix has garnered a reputation for being the go-to place to find good entertainment, which in turn has turned it into a de facto home cinema in any house it’s present in. The decision to invest in original content not only widened the catalogue of goods but also made the home cinema experience more attractive.
The company’s initial attempts at live sports and video gaming point to an ambition of a much broader horizon of convergence, in which television becomes an immersive, interactive home base. The push into these new pastures suggests that Netflix will someday hope to be your living room (or den, or bedroom) – perhaps even incorporating sports and games deep into its interface, and becoming an all-purpose gathering place or portal into the new ecosystem of home entertainment interests.
In discussing the redesigned Netflix app, we touched on the significance placed on the home. It is not just a place, it is what being at home means to us: comfort, safety, self-expression, relaxation, togetherness. The revised interface and heightened attention to UX brought home (entertainment) together.
When Netflix fully reimagined the look of its TV app this month, the tech community and mainstream press took notice for a unique reason: a consumer-facing software overhaul of this magnitude sends a clear signal about the future of home entertainment. By putting the viewer-as-gamer first, by expanding its own content stable and venturing into new spaces – interactive drama, for example – this over-the-top content provider isn’t just responding to a rapidly evolving digital landscape; it’s leading the charge. Wherever we end up, we can be sure of this much: the future of home entertainment has arrived. And we’re only at the beginning of this journey.
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