Amid the corporate storm and bleak economic forecast, Microsoft was forced to hang by a thread in order to survive and compete. This January, Microsoft announced it will not raise its employees’ base salary in 2016, responding to the economic uncertainty and corporate pressure on big tech companies across the world. This announcement was followed by panic and anger among the workforce. ‘I quit. Is it a subject to debate?’ posted an anonymous user on the anonymous discussion forum Blind in Seattle, responding to Microsoft’s 2016 benefits announcement. This single sentence sparked a flow of comments, stirring up a forum post with more than 2,000 comments by anonymous employees in Microsoft’s major branch offices. People focused on two key issues: the potential impact of base salary freeze on employee moral, and the damage that Microsoft could bring to its brand and employee motivation. Microsoft’s 2016 announcement prompted widespread panic and anger, as many other firms faced a similar situation. However, the announcement of merit increases for employees this year signals a tide change. This essay charts the latest evolution of Microsoft, from its managerial decision to the people’s reactions, as well as what will happen next.
In May this year, announcing a company‑wide salary freeze for all full‑time staff, Microsoft’s chief executive Satya Nadella acknowledged ‘tough economic times’ as the reason for the decision. Nadella’s announcement marked the culmination of months of debate at the very highest level of Microsoft’s executive suite. If cost-cutting was on the cards, it would be implemented especially in the firm’s immense global workforce spread far and wide. Yet the ripple effects of this decision were played out almost instantaneously, with polarised reactions across the organisation. A central issue became ‘What kind of leader is he? Is he going to lead us through this crisis?’ The central issue boiled down to a matter of trust.
But Microsoft’s executive vice president of cloud and AI, Scott Guthrie, told staff in a memo that merit increases (good measure of silicon valley compensation-as-rewards-for-performance) will resume. Indeed, the first fiscal year saw a salary freeze. After that first fiscal year, the top brass took pay cuts when they missed financial targets.
Judy, an employee of Microsoft, received an annual performance review last month, setting the stage for changes in pay. Employees eagerly find out during this time how their performance metrics will impact the compensation they’ll receive, knowing that payouts will follow at the end of September. Company-wide pay practices such as Judy’s compensation review is necessary for ensuring people are compensated based on their contributions to the business.
As employees questioned leadership direction and stability, in combination with a series of cuts following the salary freeze, it has been a difficult couple of years for Microsoft workers. At the height of the layoffs – November 2014 – Microsoft’s stock plummeted, income was dropping, and reductions in headcount were looming. But now, following the salary freeze, Microsoft is seeing increasing earnings and perhaps some hope for a bright future for its employees.
Microsoft is sharpening its focus on another core: cybersecurity. It’s by no means a coincidence that as part of its broad response to the revelations of the past few months, it’s starting to tie executive compensation to the achievement of extremely specific security metrics.
What was unsustainable for Microsoft in 2009 – tying everyone’s pay to a salary freeze – became, by 2011, sustainability leading to merit increases. That a company with a market cap of more than $600 billion – and with enormous ambitions for future growth in areas such as AI and cyber security – could still pull this off is a big sign that tech company finance and culture is moving, and flexing in tandem. The way that Microsoft and its people performed under duress suggests a technological future that will be challenging, and that people will rise to it.
Microsoft, founded in 1975 by Bill Gates and Paul Allen in Albuquerque, New Mexico, has today become one of the most influential tech company in the world. Located in Redmond, Washington, Microsoft has revolutionised the personal computing with their Windows series, and has now diversified into many more areas like cloud computing, Artificial Intelligence, gaming (like the Xbox series) and much more. While in 2023, Microsoft has still been the forerunner and revolutioniser in the tech world, ushering in ever expanding eras of new innovations and futuristic growth, with its products and business strategies, the company also had to face the heat in form of a much talked about salary freeze.
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