In the ever-expanding realm of artificial intelligence (AI), the boundary between truth and fiction is often indistinct. It’s a condition, and a new way of working, that might best be described as experiencing AI hallucinations – not visions of a dystopian science-fiction novel, but a real problem that affects even the most sophisticated of today’s generative AI systems. As artificial intelligence becomes more deeply ingrained in our daily lives, efforts to fine-tune its accuracy are leading to increasingly ingenious workarounds for problems such as the generation of fabulism. One of the most recent and noteworthy of these is a technique known as retrieval augmented generation, or RAG – a simple trick to curtail the tendency of AI systems to ‘hallucinate’.
Generative AI is a technological marvel. But it also confuses its users. These inconsistencies – what I’ve come to call AI hallucinations – run the gamut from innocuous errors to more serious forms of misinformation. There’s a broad consensus in AI research that tackling hallucinations is key to unlocking the full power of generative AI. And one new approach to doing so is taking off across Silicon Valley. Meet the retrieval augmented generation method, or RAG.
At its heart, the RAG process enriches the precision of an AI’s response by linking it to a sea of solid data. Unlike classical models that rely on the base of knowledge that’s frozen at the time of the AI model’s training, AI systems with the RAG will have access to real-time data as they go through a process of interaction between themselves and their data.
Perhaps the company most deserving of a big RAG shout-out is Google. For better or worse, the colossus of Internet search has become the default database for RAG systems, as well as the means by which they can become more and more accurate. Add Google to RAG, and AI might finally become all that it’s promised to be. I’ll return to this issue at the end.
As dense texts and complex policy are legalese, RAG can come into its own here. When RAG is built into legal AI tools, it will allow case laws and statutes to be understood and interpreted more precisely. These developments could lead to better legal advisories and, perhaps, to greater confidence that AI has a role to play in the law.
Imagine using RAG in a legal research product that integrates that search engine with Google’s data. The potential synergy could create a legal research game-changer that enables legal professionals to access the current best data available. This hypothetical synergy between Google’s search capabilities and RAG underscores the potential of using RAG as the data source for mastering and evaluating legal expertise, which could set a new benchmark for AI tools in terms of accuracy and reliability.
And, despite all the important developments we’ve seen from RAG, the road to hallucination-free AI is still very long. Scientists and developers have yet to agree on a definition and a metric for AI hallucinations. RAG is far from perfect, even without hallucinations. It’s reliant on the quality of its source. And on the quality of how the source is being queried.
At this point, human intervention becomes essential in the RAG process. Although human involvement is not mandatory, human beings in fact emerge as the ultimate judge in determining the RAG class of the AI-generated content – even when it is largely supported by the vast search algorithms of Google.
There are other issues to consider as RAG comes to terms with collaboration with web search engines like Google, such as the potential for this AI to give even more accurate and relevant responses, but also the question of whether we can protect our data privacy and whether we have enough rules and accountability in place for AI to have access to our information.
RAG marks a major milestone towards addressing AI hallucinations: by tying AI responses to confirmed data, its proponents suggest that we are entering an era of reliable artificial intelligence. However, the drive to improve further is far from over. Refinement is an ongoing process, and in the end, the solution for a perfect AI might require a joint effort between tech pioneers such as Google and developers like RAG’s students.
To conclude, Google’s vast search power presents an exciting new opportunity to improve the efficiency of RAG. Combining the power of Google’s search with the ingenuity of RAG could considerably decrease AI hallucinations and improve the reliability of generative AI at present, and in the future. The development of this technology will be not only important for how we advance AI, but also how it can safely be deployed.
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