Career moves and personal growth are fiercely competed for in today’s speeded-up economy. Through careers-focused platforms such as LinkedIn, new opportunities to learn and network are just a keystroke away. Meanwhile, a tsunami of tips and tools threatens to swamp us as we seek authentic ways to master the challenges at hand. LinkedIn’s latest entry into the executive-coaching market – the aptly named Expert AI – looks set to become the next big thing in professional development.
Every working person has fantasised about having a career coach – or a national business leader – as their personal mentor, equipped to help them with specific work situations through the power of their expert advice. With its Expert AI product, LinkedIn is making it a reality by enabling its users to connect with AI avatars modelled on real experts and influencers – essentially turning the great minds of our world into algorithmic coaches who can guide users on anything from navigating workplace relationships to developing five-year international business strategies and even cultivating a thriving sense of wellbeing.
LinkedIn then worked with a small group of coaches (Alicia Reece, Anil Gupta, Dr Gemma Leigh Roberts and Lisa Gates) to provide the material for the tool: they created LinkedIn Learning courses, newsletters, blogposts, and coaching manuals to train the chatbots with authentic and high-quality content. LinkedIn continues to pay royalties to instructors who work with them, demonstrating that the company is in it for the long run.
At the heart of Expert AI’s allure is that it provides personalised engagement: depending on which advice you choose, the tool promises to identify your professional and personal goals, and deliver customised responses in the form of adjustments and coping strategies that are likely to be enjoyed and adhered to. Our hope is that these AI-generated coaching tools will not only increase the efficacy of the advice we receive, but they’ll also increase the appeal and usefulness of our journey towards self-improvement.
The pivot of LinkedIn toward AI, however, isn’t just Expert AI – it’s broader. Greatly expanding its suite of AI-fuelled tools to enhance everything from hiring processes to summarising pieces of content and engaging with its users, LinkedIn is investing heavily on bringing in new features and content to enhance its overall platform experience, such as Wordle-inspired games and short-form videos.
And because the company continues to expand its AI applications, the possibilities are limitless for users to gain access to a universe of knowledge and know-how. By drawing upon expert AI, LinkedIn is serving up a fine example of exactly what so many career-minded people are hungry for: a scalable way to get personalised mentorship and learning on demand. In fact, Lynda, the site’s online learning platform, is already in use at more than 10,000 companies. The pilot programme is scheduled to last only a few days, but one can envision how eager public interest is to encounter more and better AI tools that meet the changing needs of workers around the world.
Connect is at the core of all of these, driving LinkedIn’s aim to spark meaningful moments between professionals and influencers through the ‘connect’ button, and then, for Skill Assessments, actual content creation: Connect is at the heart of all we are doing. It’s the core construct of LinkedIn.Connect is not just about allowing people to get together to build relationships or network through profiles, blogs and private messages. The act of connect is used to offer a system that enables users to learn, grow and develop professionally through meaningful, immersive interactions with peers, experts and thought leaders. Connect is used to help users live out LinkedIn’s mission of helping members be ‘better at what you do’ and ‘better at who you know’. Expert AI models and executes this mission and values through the power of connect, giving AI a redemptive purpose and offering LinkedIn’s main mission and ethos to AI – the ability for the AI to aid people in reaching their aspirations.
Ultimately, LinkedIn’s Expert AI represents a pivotal shift in the way professionals can be coached and mentored, joining the cultural literacy of AI with the lore of human expertise, in an effort to connect users not just with a world of knowledge, but also inspire a new generation of professionals to dream, do, and be more. We are at the threshold of this new frontier, where AI is set to aid in unlocking growth and learning, and where aspiring job-seekers and business leaders alike can experience life on the precipice of human potential – a place where the realm of the possible is only a connect away.
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