Apple has always embraced a slower approach, one where ‘perfection is the decisive factor’ In a competitive industry where being first routinely leads to failure – especially when companies are trying to break away from their pasts or fend off competition from aggressive newcomers – Apple’s slower approach, one where ‘perfection is the decisive factor’, is a breath of fresh air. Scared of getting this wrong, tech (and society in general) has created a dangerous precedent in the generative AI frenzy where being first trumps being best.
Like it or not, Apple has always done things its way. Crafting beautiful hardware and software that put the user first, it has eschewed time-to-market considerations, releasing products only when it feels they’re ready. The company’s history is full of firsts: it was the first to offer a laptop with a backlit display (the PowerBook 145), the first with a built-in fingerprint identifier (the PowerBook G4), the first to bring the MP3 player to the mainstream (the iPod) and so on. Similarly, it was the first to release a tablet with cellular and Wi-Fi connectivity (the iPad) and the first to seriously commercialize touch in the modern age, via the iPhone. The company had none of the patents behind these groundbreaking advances. Instead, it simply honed the technologies to turn them into must-have overnight sensations; in effect, it set the bar for what we would accept from our technology, in every consumer space in which it was present.
Apple’s slow burn represents a statement about its intent at a time when technology is changing more swiftly than ever. It astonishes not just those who make demand-driven products, but more than ten million purchasers. The vast Apple ecosystem will make or break businesses. It is intent on making its products more intuitive by avoiding surprise, not short-term dazzling of current-day geeks or quarterly profit-maximising for current Wall Street analysts. Apple sells objects that help us move on from objects.
With Apple Intelligence, the company has now signalled its tentative, but cautious move into the generative AI space. In true Apple-ian fashion, Apple refuses to rush. The announcement is a product of Apple’s guiding principle: an AI service that is not merely powerful, but also privacy- and security-oriented, completely integrated and intuitive across the array of Apple products so as to deeply enhance the experience of its users without compromising their trust.
Far from being fearful, Apple’s caution reflects its core values of user privacy and security – and its ongoing determination that users’ data remains firmly inside the ‘safe walled garden’ of its ecosystem (in contrast to the open practices of the wider industry). And what does this tell us about Apple’s vision of technology’s future? It suggests that innovation needn’t inevitably come at a cost to the citizen’s right to privacy.
In enlisting OpenAI’s resources to build what Apple has dubbed Apple Intelligence, the only thing I see more impressive than its ability to navigate the treacherous waters of the tech landscape is its apparent mastery of the art of digital theatre. By finding a way to use ChatGPT in a way that is mindful of its guiding principles, Apple appears to reaffirm its loyalty to the values of technology’s bygone era, without losing its position at the vanguard. And it does it all while making the most tactful use of generative AI that the world has ever seen.
It is a measure of how far Apple has come that the company’s influence extends across its whole industry. The way that it thinks about technology within Apple — this unrelenting patience, this relentless pursuit of elegance, this maniacal, laser-like focus on subtlety of interface and detail in manufacturing — is a challenge to every other company in the industry to ask what they’re trying to accomplish, and whether they’re spending all of their time on the really important things. In a distracted world that thrives on shiny baubles, Apple continues to keep its attention on the long view of innovation, on learning how to leverage technology to profoundly change how we live our lives.
At its essence, however, Apple is a product of its ecology – a whole in which privacy and innovation drive its relentless search for perfection, its sense of its own ineffable value, and its competitive drive to keep others’ offerings at arm’s length. From its inception, Apple has been in a class of one, not just in the tech world, but in any field of endeavour, because of how it makes things, not just what it makes. As much as Apple has influenced technologies to make it so inimitably successful, it has also, by promoting the primacy of the user experience, inspired a better way to build with technology – and a better way to build with it all.
To sum up, the rise of Apple from relative obscurity to a trillion-dollar corporation is more than a story of company triumph; it is a lesson in ingenuity, persistence, and ethical self-regulation. As humanity gears up for a new revolution in technology, Apple stands before us as an example that, in the race to achieve excellence, the journey is just as integral to the destination.
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