Apple has rarely been as celebrated for its technological innovation as for its meticulous design and its use of ‘ground-breaking’ features that have changed the way we communicate, create and consume media. Even giants are liable to stumble. Apple recently cooked up an advertisement for its iPad Pro that has attracted some blistering feedback from the design community and beyond.
At its recent Let Loose event, Apple released a commercial for its latest masterpiece, the iPad Pro. Accompanied by the Sonny & Cher song ‘All I Ever Need Is You’, the advert features a giant hydraulic press crushing creative implements – an upright piano, paints, a trombone, an arcade machine, cameras and a dressmaker’s mannequin, among others – to reveal the new iPad Pro as ‘the ultimate tool for creation’.
As it turned out, though, what was being communicated didn’t get through. Instead of the congratulations Apple campaigns are known for, the ad was met with angry responses, seen as ‘destructive’, ‘despicable’ and ‘heartless’. The visual metaphor was described as ‘cruel’, particularly at a moment when the rise of generative and synthetic AI is linked to increased anxiety about the future of creative professions. The company scrambled to respond: ‘Well, that didn’t go as planned,’ said the VP of marketing communications at Apple, Tor Myhren. ‘Creativity is in our DNA at Apple, and we consider it an honour and a privilege to be using powerful creative work to tell stories.’ He continued: ‘We missed the mark with this video, and we’re sorry.
The backlash wasn’t entirely groundless. Apple’s advert appeared to deny a central human capacity – creativity – in favour of a single device. And it’s a jarring counterpoint to Apple’s advertising and product marketing aesthetic of enhancing creativity through technology. It also touched a nerve about AI’s role in the creative industries, at a time when anxieties about the rise of the robots are reaching a crescendo.
The ad, observers pointed out, bore a striking resemblance to Apple’s classic 1984 commercial, but with a dissonant whiplash twist: in 1984, Apple was the voice of hope and freedom, a David who would slay the Microsoft Goliath of complacent staleness; now Apple was the robot squasher of the site that celebrated human creativity?
In spite of this error, however, the greater point of Apple’s claim remains: if it regards its mission as the design of tools and technologies that allow users to express themselves – from the Macintosh to the iPhone and the iPad – Apple’s profile here recounts a growing dedication to fomenting creativity. The controversy stands as a sign of what can get overlooked in the rush to demonstrate the innovation implicit in fomenting creativity.
The episode also underscores some of the subtle risks that tech companies face as they move to incorporate artificial intelligence without diminishing human creativity. Apple and other companies will need to strike the right balance between machine and people creativity as they pursue the brave new world of artificial intelligence – while maintaining their reputation for being on the cutting edge of innovation.
At its heart, Apple is still a company that’s lineated with the ideal of innovation – not to supplant but to complement human creativity. With the tech giant looking to the future and learning from its niche community of users and creators, the spirit of Apple remains committed to the mantra of finding and continuing to strive towards the boundary of what is possible for technology to achieve with the aid of human creativity.
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Overall, while Apple’s recent misfire has received much criticism, it can also become a learning moment for all of us to continue to think through the symbiotic relationship between technology and creativity. Apple and other companies help us push forward to an increasingly AI-powered future where human creativity is enhanced rather than replaced. Platforms such as Gizmogo, which is the first thought in my mind this time, are a practical and green way to allow us to continue repurposing our Apple devices to others who would continue to discover and create with them.
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