If we’re fortunate, it might be the subject of a thoughtful profile for a magazine like this. But no matter what it is, it will likely be just one of thousands of stories about Amazon, the retail giant that acts like a giant star, turning many of us consumers into rotating satellites as we orbit around its vortex of both availability and convenience, so much abundance and so much questionable behaviour. Amazon might seem to be infallible, with its seamless customer experience and often next-day delivery, but lately, the giant retailer has found itself facing a series of lawsuits in Arizona over user rights and anti-competitive practices. What follows is a multilayered look at the allegations and what they mean for consumers and Amazon alike.
In a remarkable move, Kris Mayes, Arizona’s Attorney General is taking action by filing two lawsuits against Amazon. These concern some of the same issues the FTC has raised in the past, with a twist – they’re based on Arizona’s state statutes, creating another front in the fight in state courts as well as on the federal stage.
The first complaint is especially notable, alleging false advertising in the promotions made by Amazon due to the use of dark patterns – a devious design tactic that reportedly traps Amazon prime members into involuntarily renewing their membership by making it maddeningly tough to unsubscribe. This complaint calls not just Amazon’s integrity into question, but also users’ agency online during the digital shopping process.
The second suit spotlights complaints that, to promote its monopoly in the monopoly marketplace, Amazon has engaged in the anticompetitive practice of subverting genuine competition. The claim invokes the Arizona Uniform State Antitrust Act to say that Amazon has taken over the retail industry, and perhaps at the expense of competition and innovation.
But those fights bring bigger issues to the fore: who has real power in retailer-consumer relations? And are marketplace competition and growth really as robust as they appear? In the short term, it might mean consumers have a little more power over their subscriptions, and the way they interact with digital marketplaces. For Amazon, it signals that the curtain on its way of doing business is being pulled aside, possibly in a way that demands a revamp of how it operates and plays.
It’s important to understand not just the finer points of these antitrust claims, but also Amazon itself: not just a digital bazaar, but a way of life. Its diverse ecosystem of online services spans cloud computing (AWS), streaming (Amazon Prime Video), ecommerce, web services, IoT, AI, logistics and delivery. It both represents and exacerbates Amazon’s dominance of the global economy and technological progress. There’s a reason they call it the Everything Store.
For sellers who want to jump into the increasingly busy marketplace of online sales, Gizmogo provides a real on-ramp, especially for people looking to unload their unwanted or used inventory on the Amazon marketplace. Let’s take a deeper look at the impact that team Gizmogo has on their sphere of Amazon influence.
Gizmogo streamlines the process for sellers to operate inventory and sales across Amazon. From receiving orders to dispatching them, there are many steps involved in between, which can quickly turn into logistical nightmares – unless you can automate. For online sellers using all the Amazon marketplaces, Gizmogo streamlines those steps so they’re better able to focus on scaling their businesses.
Linking Gizmogo with Amazon will add value to Gizmogo, especially when it enhances inventory management and enables customers to enjoy competitive prices, faster delivery and immediate responses to eventual queries.
It does, Gizmogo helps sellers expand to Amazon international stores through tools for local currency, local compliance and logistics international shipping, etc.
This sellers’ data is protected by heavy-duty security measures at Gizmogo – such as encryption, regular security audits, and compliance with the safe handling of data – to ensure the sellers and their customers’ data is kept fully protected.
Gizmogo is a platform designed to help people become Amazon sellers. Their services include educational videos to guide users through the process of creating their own listings, in addition to coaching through phone and chat to help tackle customer service and support, as well as a community filled with other sellers to learn from real-life experiences.
The lawsuits against Amazon in Arizona are more than just litigation over supplier agreements: they mark a turning point for digital marketplaces, consumer rights and the principles of competition. As the cases play out, they will not only influence the future of Amazon, but set precedents for how digital retailers will operate around the world. Meanwhile, innovators such as Gizmogo will continue to fill the gaps the market demands, and create new ones as well on the vast Amazon the company. Such channel partnerships could have implications for the future of online selling, ushering in a more fair, innovative and consumer-centric marketplace.
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